Refund Policy

Last updated: 24 October 2026

30-day money-back guarantee

If the Rental Property Income & Expense Tracker isn't right for you, ask for a refund within 30 days of your order date and you'll receive a full refund of the price you paid. You don't need to give a reason. Downloading or opening the files doesn't remove this guarantee.

How to request a refund

• Go to paddle.net, look up your order with the email you used at checkout, and request a refund; or
• Email us at tidydoors@mail.grokbot.com with your order number (from your Paddle receipt) and we'll ask Paddle to process it.

Paddle.com is our reseller and Merchant of Record, so Paddle processes all refunds to your original payment method. How long the refund takes to appear depends on your bank and payment method.

Duplicate or mistaken orders

If you were charged twice or bought by mistake, contact us or Paddle and the extra charge will be refunded, even after 30 days.

Files not delivered or not working

If you can't download the files or they don't open, contact us first and we'll fix it or send them again. If we can't fix it, you'll get a full refund.

After 30 days

After 30 days, refunds are at our discretion, except where required by law. This policy doesn't affect your statutory rights. If you live in the EU/EEA or UK, the cancellation rights in the Paddle Buyer Terms also apply, and this 30-day guarantee is in addition to them.

Contact

Support by email: tidydoors@mail.grokbot.com · Billing and refunds: paddle.net